Frequently Asked Questions

1. General FAQs

What is Shanakht?

Shanakht is a modern Pakistani clothing and denim brand focused on creating well-designed pieces with attention to fabric, fit, craftsmanship, and finishing.

Where is Shanakht based?

Shanakht is a proudly Pakistani brand located in Lahore. Our products are made locally in Pakistan with a focus on quality, craftsmanship, fit, and finishing.

What makes Shanakht different?

• We manage our production process in-house, from cutting to packing, allowing us to maintain greater control over quality and finishing.
• By reducing the involvement of middlemen, we aim to offer well-made clothing at competitive prices.

2. Products & Quality

Are your products durable?

We focus on durable fabrics, quality stitching, and finishing designed for regular wear. However, product lifespan can also depend on how the garment is washed, dried, and cared for.

What fabrics do you use?

The fabric varies depending on the product. Please refer to the individual product page for the specific fabric information available for that item.

What type of clothing does Shanakht sell?

Shanakht currently offers collections for Women, Men, and Junior, with denim and casual clothing forming a major part of the collection.

Are Shanakht products good for everyday wear?

Our products are designed with everyday wear and comfort in mind. Shanakht describes its denim as being made for movement and everyday use, with an emphasis on fit and durability.

3. Size & Fit

How do I choose my size?

• The sizes are mentioned for each products and in the descriptions of each product, the size variants are mentioned so you can choose the size which better fits you.
• Please refer to the size guide provided for the product before placing your order. Compare the measurements with a garment you already own for the best reference.
•  In case of any questions or guidance, you can contact us.

What if I order the wrong size?

If the item meets the conditions of our exchange policy, you can request an exchange within the applicable return/exchange period.

Can I ask for help choosing my size?

Yes. Customers can contact Shanakht support if they need assistance choosing a size.

4. Ordering

How do I place an order?

• Select your desired product, choose the available size/color, add the item to your cart, and proceed to checkout.
• Enter your delivery information and complete the order.
  

Can I order through WhatsApp?

You can contact us via whatsapp for guidance, but you would need to place an order via the website itself

Can I customize a product?

Yes. Shanakht currently advertises:

"Every Design Customisation Available!"

The website also invites customers who want something custom to contact Shanakht through WhatsApp.

I'd clarify on the FAQ exactly what can be customized—for example, size, color, fabric, pockets, length, fit, etc.—because this is currently one of the biggest unanswered customer questions.

Can I cancel my order?

Absolutely yes, you can always cancel your order before it is dispatched and in case you have ordered by mistake. Just contact us in our whatsapp for cancellation of your order. Also, we would reach out to you for your order confirmation as well.

5. Shipping & Delivery

How long does delivery take?

Processing time: Same day of order to 2–3 business days
Delivery time: 3-5 business days (In Punjab)
Overall: Usually 5-7 business days (In other provinces)

What are your shipping charges?

The delivery is free.

How can I track my order?

We will provide you with tracking ID for your order so you would be able to track the order online.

What happens if my order is delayed?

If your order hasn't arrived within the expected delivery window, contact customer support with your order number and we'll help you check its status.

What happens if I miss the courier?

The courier would contact you before making first attempt. The courier would re-attempt delivery again depending. You should keep your phone available so the courier can contact you.

Do you ship internationally?

As of now, we are just shipping locally and not internationally.

6. Returns & Exchanges

Do you offer exchanges or returns?

Yes, we do indeed offer exchange and returns within 15 days after your order is delivered to you.

What if I receive a damaged or wrong product?

Contact Shanakht customer support via whatsapp as soon as possible after delivery, preferably with photographs/videos of the issue and your order number.

How do I request a return or exchange?

• Contact us within 15 days via whatsapp.
• Provide your order number.
• Tell us the reason for the return/exchange.
• Follow the return instructions provided by our team via whatsapp
• Once the item is received and inspected, we'll process the applicable exchange/refund.

What is your return/exchange policy?

• If you receive a damaged, defective, or incorrect item, the exchange would be done without any costs. We recommend you to make videos while opening the parcel and check.
• In case you have changed your mind and want to exchange with another article, you would just need to pay the delivery costs of 750 PKR upfront to cover the delivery expenses as it would be a two way delivery processes.
• In case you want to return and need a refund, you would be refunded within 15 business days in your dedicated account details after the inspection of the product and the deduction of delivery cost of 500 PKR.
  

Can I return an item after wearing it?

We are afraid not, we do not exchange or return the products once they are being used. However, you can indeed wear them to check the size and fit etc without removing any branding labels.

9. Stock & Availability

What should I do if my size is out of stock?

Contact Shanakht or check the product page again later for restocking.

Will out-of-stock products be restocked?

Restocking depends on product demand and availability. You can contact us to ask whether a particular size or product is expected to return. Or you can ask us for the Custom order for the specific products.

Can I request a product in a different size and colours?

Yes, you can indeed order from the available sizes and colours

10. Customization

What is Shanakht Custom Order?

Seen something you love somewhere else but can't purchase it for whatever reason like prices or trust? Shanakht Custom Orders gives you the opportunity to have a similar garment made for you.

Whether you found a piece on another website, social media, at a local store, or anywhere else, you can share the reference with us and our team will discuss how we can create it for you.

Can you make the garment exactly like my reference?

We aim to match the reference as closely as possible. However, an exact replica may not always be possible due to differences in fabric, materials, hardware, or construction. We'll discuss any important differences with you before production.

How much does a custom order cost?

The price depends on the design, fabric, construction, detailing, and other requirements. Once we review your reference and understand your requirements, we'll provide you with the final price before you confirm the order.

Do I have to pay in advance?

Yes. Custom orders require full payment in advance. Since your garment is made specifically according to your requirements, production will begin only after the payment has been received.

Can I return or exchange a custom order?

Because custom orders are made specifically for you, they are generally not eligible for standard returns or exchanges. However, if there is a manufacturing defect or the finished garment does not match the specifications agreed upon, please contact us and our team will review the issue.

11. Payment

What payment methods do you accept?

• We offer COD on our orders.
• For the priority delivery, you can pay us upfront on our jazz cash number given on the delivery page.

Is Cash on Delivery available everywhere in Pakistan?

Yes, it is available all over the country

Do I have to pay before receiving my order?

For COD orders, payment is made when the order is delivered and in case you have already ordered in advance, you would not need to pay anything. 

12. Customer Support and Contact us?

How can I contact Shanakht?

You can reach out to us via whatsapp, hit the whatsapp button, type your question and you would be directed to our whatsapp.

When is customer support available?

You can leave a message anytime and our team would reach out to you as soon as possible.

Can I contact you about an existing order?

Yes. Keep your order number available when contacting customer support so the team can locate your order quickly.